Organic Traffic being attributed to Direct

I'm having an issue with a client in Analytics. All of their organic traffic is showing up as (direct) traffic. I tested it by opening the real-time report in Analytics, then searching the business name on both Google and Bing. Once I got the visit was being logged in the report I switched over to traffic sources and both were listed as (direct). Any ideas why I would be showing absolutely no organic traffic, even though it's coming in through search engines?